Effective Date: January 13, 2025

At Saafai Online Car Washing & Two-Wheeler Service, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services through our website, mobile application, or other online platforms.

By using our services, you agree to the collection and use of information as outlined in this policy.

1. Information We Collect

We collect both personal and non-personal information in order to provide you with the best service experience.

a. Personal Information

This includes information that can be used to identify you personally, such as:

• Full name
• Contact number
• Email address
• Address (for doorstep service)
• Vehicle details (e.g., make, model, and registration number)
• Payment information (credit/debit card details, payment gateways)

b. Non-Personal Information

This includes data that cannot directly identify you, such as:

• IP address
• Browser type
• Device information
• Usage data (e.g., pages visited, time spent on the app, etc.)

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide services: To process bookings, deliver car washing and two-wheeler services at your doorstep, and communicate with you regarding your requests.
• Payment processing: To handle payments securely for the services rendered.
• Customer support: To assist you with inquiries or issues related to our services.
• Marketing and promotions: To send you offers, updates, or promotional materials related to our services (You can opt out of marketing communications at any time).
• Improvement of services: To enhance user experience and improve the functionality of our website and mobile application.
• Legal compliance: To comply with applicable laws and regulations.

3. How We Protect Your Information

We take the protection of your personal information seriously and implement reasonable security measures to safeguard it. This includes:

• Using encryption methods (e.g., SSL) to protect payment and sensitive data during transmission.
• Regular audits to ensure our data protection practices remain robust.
• Restricting access to your personal data to only those employees and partners who need it to perform their jobs.

However, please note that while we strive to protect your personal information, no data transmission over the internet or storage system can be guaranteed 100% secure.

4. Sharing of Your Information

We will not share, sell, or rent your personal information to third parties except in the following cases:

• Service providers: We may share your data with trusted third-party vendors, such as payment processors or delivery partners, who assist us in delivering our services to you. These service providers are required to protect your data in accordance with our privacy practices.
• Legal requirements: If required by law, we may disclose your information to authorities, such as to comply with a court order, legal process, or government request.
• Business transfers: In the event of a merger, acquisition, or sale of our company, your personal data may be transferred to the new entity.

5. Cookies and Tracking Technologies

Our website and app may use cookies and other tracking technologies to improve your user experience. Cookies are small text files placed on your device that help us analyze website traffic, remember your preferences, and personalize content. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

6. Your Rights and Choices

You have the following rights concerning your personal data:

• Access: You can request to view the personal information we hold about you.
• Correction: If you believe any of your personal data is incorrect or incomplete, you may request corrections.
• Deletion: You may request the deletion of your personal data, subject to certain conditions, such as legal or contractual obligations.
• Opt-out of marketing: You can choose to opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in emails or contacting us directly.
• Data portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at the details provided below.

7. Third-Party Links

Our services may contain links to third-party websites or services that are not controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that a child has provided us with personal data, we will take steps to remove such information from our systems.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.